Customer satisfaction surveys have repeatedly shown that one of the biggest customer gripes is products arriving late. Having to chase a company to find out where their order is puts a lot of people off. Many do not order from that company a second time.

The majority of firms tick along nicely for most of the year and do not fluctuate much, making it easy to keep control of overheads. Firms know how many staff they need, how much warehouse space to rent and what level of raw materials they need to stock.

Toptower is located at Halesowen in the West Midlands with more than 20 years of expertise in producing and supplying of access solutions and tools to professional and DIY enthusiast.